Kikeya Privacy Policy — Your information is safe with us

Welcome to Kikeya's Privacy Policy. This document explains what information we collect when you use the kikeya.vu website and the Kikeya mobile application ("Platform"), why we collect it, and how it is managed.

Kikeya believes privacy is a fundamental right. We collect only the minimum data necessary, and always with your consent. This policy is built in compliance with GDPR (General Data Protection Regulation) and international data protection standards.

Kikeya collects different types of data depending on the situation. Below is a detailed breakdown of the information we collect:

Kikeya collects your information in the following ways:

• Directly from you: During registration, KYC verification, profile updates, and when contacting support.
• Automatically: Through cookies, log files, and analytics tools while you use the platform.
• From third parties: Through payment providers and identity verification services (only the minimum necessary data).

You are informed before or at the time your data is collected in every case. No data is collected without your explicit consent.

Kikeya uses collected data solely for specific, transparent purposes. It is never used beyond what has been stated.

Primary Use

• Account Registration & Management
• Identity Verification (KYC) & Age Verification
• Processing Deposits & Withdrawals
• Providing Gaming Services
• Customer Support

Secondary Use

• Fraud & Anti-Money Laundering Prevention
• Platform Security Enhancement
• Fulfilling Legal Obligations
• Analytics for Service Improvement
• Promotional Communications with Your Consent

Kikeya never sells your personal data. Information is shared with third parties only in the following limited circumstances:

• Payment Providers: Only the information strictly necessary to complete a transaction.
• Identity Verification Services: Via secure channels for the KYC process.
• Game Providers: For providing gaming services (player ID only — no personal data).
• Law Enforcement: In cases of a court order or legal obligation.

All third parties with whom data is shared are bound by data processing agreements with Kikeya and are required to meet our privacy standards.

Kikeya uses industry-leading technology and processes to protect your data. Because no single measure is enough, we apply multiple layers of security.

• 256-Bit SSL/TLS Encryption: Across all data transmissions.
• AES Encryption: Personal data we hold on file.
• Two-factor authentication (2FA): At account login.
• Real-Time Monitoring: Immediate detection of suspicious activity.
• Regular Security Audits: By independent cybersecurity experts.
• Restricted Access: Only authorized staff may access data, and only for designated purposes.

Kikeya uses cookies on its website and app. Cookies are small text files stored in your browser that help recognize you on future visits.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and keep the platform running properly. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytical Cookies: To understand how the site is used. With your permission.

You can delete or block cookies through your browser settings at any time. However, disabling essential cookies may affect the platform's functionality.

By using the Kikeya platform, you are entitled to the following rights. To exercise any of them, please contact our support team:

Kikeya's services are intended for individuals aged 18 and above only. We do not knowingly collect data from minors.

If we become aware that we hold data belonging to a minor, we will immediately delete that data and close the associated account.

Kikeya does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected.

• Active Accounts: Retained for the duration of the active account.
• Closed Accounts: 5 years after account closure (due to legal obligations).
• Transaction Details: 5–7 years, as required by regulatory guidelines.
• Cookie Data: 30 days to 2 years (depending on type).

Deletion requests may not always be fulfilled due to legal obligations. In such cases, we will explain the reason to you.

Kikeya may update this privacy policy from time to time. If any significant changes are made, you will be notified in advance via your registered email.

Continued use of the platform after any policy update will be considered acceptance of the revised terms. We recommend reviewing this page regularly.

For any privacy-related questions, requests, or complaints, please contact our support team. We are available 24/7 to assist you.

We will respond to data rights requests within 30 days of receipt. For complex cases, this period may be extended, but you will be informed.